FAQ
CST is a token of blockchain technology. Every transaction related to buying, selling, transferring, exchanging tokens, etc. will incur a certain fee in the form of tokens. Fees will be adjusted based on the type of transaction and some other transaction properties specified at the time of making the transaction.
It is a company established under the deed of establishment no. 11 dated 06 September 2022 and has been approved by the Ministry of Law and Human Rights no. AHU-0061143.AH.01.01. 2022. The formation of this company is based on supporting the advancement of crypto technology in Indonesia, creating an ecosystem that supports the needs of technological development in Indonesian society, so that this technology can be used by the wider community.
Paramount Ruko Pisa Grande, Blok C.18, Gading Serpong Tangerang, 15810
a) CST is a stable token that provides stable exchange rates;
b) CST is a derivative of the NXT coin which prioritizes technological simplicity in its integration. So it really supports the community in its own development;
c) CST is on the NXT blockchain which prioritizes the security of the blockchain system itself. Where the balance of token accounts - new accounts will be allocated to the "guaranteed balance" for 1440 blocks or 24 hours.
d) CST has a vision and mission to become a stable token which is a reference for use in the blockchain ecosystem.
You can contact Customer Service Monday to Friday 08.00 – 22.00
1. By telephone at +62 851 7411 1919,
2. whatsapp at +62 851 7411 1919, and email info@transid.id
Please provide requirements such as:
1. Police Report Letter;
2. Uks latest photo. 5R;
3. Self-portrait by clearly positioning the face and ID card Uk. 5R;
4. Copy of KTP;
5. Willing To Make Video Calls For Further Investigation;
6. Declaration of Not Having a CST
Account
Send these requirements to the email CST info@transid.id and send the original files to the Paramount Ruko Pisa Grande Office, Block C.18, Gading Serpong Tangerang, 15810
Note:
We will investigate your report within 7 working days after the file is received.
Your login failure could be caused by one of the following reasons:
1. System Limitations
As part of CST`s efforts to be at the forefront of a stable token system, leading, creating a safe and enjoyable transaction experience for our users, we have implemented system limitations. You are encouraged to enjoy CST services using your own device and account to prevent any disruption to your experience at CST.
2. Permanent Account Closure
We will terminate accounts of users who are found to be involved in violations of the CST Policy. These users will not be able to login to the CST site for security reasons.
Yes, you can use your CST account on other devices. All you need is to log in to your CST account using the email and password that you registered and verify the email.
If you wish to close your account on the previous device please contact our customer service for further instructions
To improve the security of your account, please verify the device you are using with the link that was sent to the email registered to your account.
Top Up will be carried out by the user through the exchanger that provides the CST crypto token which then the user transfers the CST token asset from the related exchanger wallet to the CST wallet or wallet in the form of CST tokens Please attach proof of the transaction you made to CST Customer Service.
When transferring assets from a wallet exchanger to a CST wallet, the user will be charged an admin fee (fee) listed on the respective exchanger's page regarding fee information.
exchangers that can be used to top up are the policies of each exchanger that provides CST crypto token assets
The transfer menu on the CST site is a menu for making transfers to fellow CST users.
You can transfer CST tokens to other users by:
1. Select the “transfer”
menu
2. Click the “Transfer“
menu
3. Click “enter the wallet code that appears in the recipient's wallet“
4. Select “click ok/transfer now”
5. OTP will be sent via your email that has been registered on the CST account to be filled in before the transfer activity is processed
6. If the OTP has been entered, the asset transfer will be processed immediately
7. Make sure the wallet code entered is correct because an error in the wallet destination code cannot be returned and is not our responsibility
You can transfer funds or CST crypto assets if the intended digital wallet has provided a CST token-type system or asset by:
1. Select the “transfer”
menu
2. Click the "Transfer"
menu
3. Click “enter the wallet code that appears in the recipients wallet“
4. Select “click ok/transfer now”
5. OTP will be sent via your email that has been registered on the CST account to be filled in before the transfer activity is processed
6. If the OTP has been entered, the asset transfer will be processed immediately
7. Make sure the wallet code entered is correct because an error in the wallet destination code cannot be returned and is not our responsibility
You can check the CST application by:
1. Select the “wallet” menu
2. Click the “Transfer or top-up history”
menu
The Scan menu on the CST site is a tool to make it easier to make Top Up transactions using the CST service site by scanning the QR code.
Make sure the phone number operator signal you are using is not problematic.
Make sure your balance is sufficient to make payments
Click the ‘Scan QR’ menu Point the camera at the QR Code to make a Top Up payment.
The history contained on the CST service site is a history of transactions made on the user's CST account
Stacking or Jar is a storage of CST tokens that will generate point rewards and can be seen in the point reward wallet.
Users can exchange the reward points obtained with the products we provide
This is because the friend you shared your referral code with didn't use your code.
Invitation history shows the total number of friends who were successfully invited.
You can view the history of invitations :
1. Select the "Account" menu
2. Click “My invitations” You can view the history of invitations.
Point reward is a place to collect the balance resulting from storing CST tokens. Point Rewards can be exchanged for products that we have provided on the reward point exchange product page.
Your reward points can be exchanged if the total points match the number of points you want to exchange and make sure the reward points you want to exchange are sufficient and redemption products are available.
Example:
MAP Voucher 50,000 = 50 reward points
If you have 100 Rewards Points and then you want to exchange MAP Vouchers worth 50 reward points then the points you have will decrease by 50.
After you share your referral code, your friends need to follow these steps:
1. Open the CST
site page
2. Create a CST
account
3. Use your referral code when your friend registers.
Notifications is a feature where you will get notifications about the use of the site's CST page
1. Open the CST service site at https://csttoken.net
2. Enter the email and username you want to register. The registered email will be your CST ID.
3. Fill in your full name according to your KTP.
4. Fill in an active email address.
5. Fill in your gender according to your KTP.
6. Verify your email by clicking on the link that was sent to your registered email
7. Follow the next steps to complete the registration process.
In accordance with the terms and conditions, currently the account name is permanent so it cannot be changed. Make sure the account name you create matches your identity.
Email cannot be changed again once registered
You cannot change gender at this time.
You can change your mobile number in the application by:
1. Select the "Account" menu
2. Please click “profile” to change your cellphone number.
3. Please enter your new mobile number
4. Click “Confirm”
Account closure is permanent and irreversible. After your account has been successfully closed & deleted, you will not be able to log in and view your account history again.
You can follow these steps to close your CST account:
1. Select the “Account“
menu
2. Select “Close Account”
3. Click “Yes, I've read and agree“ make sure to agree to close the account done
4. Select the sticker icon (review) & the reason for closing the account
5. Click “Continue”
6. Enter “Confirmation email”
7. Your account is in the process of closing
Note
If you close your account, all data stored on the CST page will be automatically deleted.
You can contact our customer service to help you access your account again.
CST blocks user accounts that violate the Terms and Conditions. Make sure that you have read, understand, understand and agree to all contents in the Terms and Conditions. If you feel that you have not committed any violations in the CST Terms and Conditions section but your account is blocked, please Contact Our Customer Service.
If you are unable to register for a CST account, it may be due to technical difficulties at the following times:
1. You register with a registered email
2. Do not receive a verification code via account activation email when you register either by using email
For that, you can contact Customer Service by attaching screenshots or videos of the problems encountered.
To prevent fraud by irresponsible parties, make sure you understand the following security guidelines:
1. Do not easily trust parties who claim to be CST employees or authorities (Police, Customs), and do not disclose personal data or transfer funds to these parties.
2. Be wary if you are asked to access a link by another party. Do not access links that require you to input your username and password.
3. If you choose to make a payment using the Bank Transfer method. Make sure that you make payments to an account in the name of CST and make payments with a nominal transfer that matches the amount of the bill you have to pay. Do not make transfers with a nominal value that does not match the invoice.
4. Change your CST account password and your personal email account periodically and don't use the same password.
5. All promos and information will be published via https://csttoken.net, email with the domain @transid.id, for example: info@transid.id, or via CST's official social media on Facebook, Twitter, Instagram, and the CST Blog.
Get to know the official CST account well.
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