• CST Account refers to the account or access provided to the User to carry out Crypto Asset Transaction Activities;
• Crypto Asset refers to a digital commodity, using cryptography, and information technology networks, known as Crypto Sustainable Token (CST);
• Funds refer to the amount of money deposited by the User in Rupiah currency through inter-bank transfers for Crypto Asset Trading activities through an exchanger;
• Wallet refers to the media used to store Funds or Crypto Assets, either in the form of coins or tokens;
• Funds Placement refers to the process of storing Funds or Crypto Assets by the User, referring to the process or mechanism of adding (top up) carried out through the CST Account;
• Privacy Policy refers to the provisions governing how CST collects, uses, maintains, and discloses information collected from Users through the CST Site;
• Hosted Digital Asset Wallet refers to a service for tracking, sending, and managing Crypto Assets on the CST Site;
• Services refer to the services provided by CST, including but not limited to Crypto Asset Trading Activities and Hosted Digital Asset Wallet;
• Pricing and Fees Disclosures refers to the fees charged by CST;
• User or You refers to the individual who owns the CST Account that has been registered and verified on the CST Site, thus obtaining authorization from the CST Site to carry out Crypto Asset Trading Activities.

• You must be at least 18 (eighteen) years old;
• Have an Identity Card (“KTP”) for Indonesian citizens, or a passport issued by the User's country of origin and/or a Permanent Stay Permit Card (“KITAP”) or Temporary Stay Permit Card (“KITAS”) for foreign nationals;
• Use your own funds or Crypto Assets, and not funds or Crypto Assets that belong to others or obtained from criminal activities, money laundering, terrorism financing, and/or weapons of mass destruction;
• Register through the CST Site;
• Agree and consent to comply with the Terms and Conditions as well as the Privacy Policy.

• Name;
• Address;
• Phone Number;
• E-mail;
• Password Settings.

• Each CST Account created will be administered by CST based on a unique identification according to the User's name, which will also serve as the CST Account name/identity as stated on the User's identity. Users are prohibited from using a CST Account other than their own, accessing other CST Accounts, or helping others gain unauthorized access to such accounts. All use of the CST Account is the full responsibility of the CST Account owner registered on the CST Site.
• Users are required to use and enter their email and password, which must be verified by CST during the registration process. The CST system will automatically deny access to the CST Account if the email and password are incorrect. Users are responsible for maintaining the confidentiality of their password, CST Account, Wallet access, email login access, and any activities involving transactions within their CST Account. Users are fully responsible for the use of their password and CST Account. If there is any unauthorized use of the password and/or CST Account, and other suspected violations occur, Users must contact CST by sending an email to info@transid.id along with supporting information. CST is not responsible for any losses incurred due to the misuse of the CST Account and/or password, with or without the User's knowledge.
• Users agree not to use the Service for any criminal activities, including but not limited to money laundering, gambling, purchasing illegal goods, terrorist activities, or hacking activities. Any User who violates these regulations may be terminated and held responsible for any losses incurred by CST or other Users within the CST Site. CST has the right to close the CST Account and freeze funds, Crypto Assets, and transactions within the account if suspicious activity is detected within the CST Account, until further notice.

• Name Change for CST Account. The Name Change for CST Account can be done by sending the old and new name of the account owner, username, email, and phone number. CST will carry out data matching and will confirm via email noreply@csttoken.net to avoid fraud. Once the change process is completed, the CST Account name will change as requested by the User. Regarding the name change for the CST Account, an example of a permitted reason is: incorrect name spelling.
• Password Change. A password change is possible for security reasons, and the mechanism for this is available in the Service. For security reasons, after changing the password, the User's CST Account cannot make withdrawals or crypto asset withdrawals for 48 (forty-eight) hours.

The scope of services on the CST site that can be used by users is as follows:

• Top Up CST Tokens;
• Send CST Tokens to other users on the CST site, as well as to CST Token users outside the CST site (exchanger); and
• Receive deposits in the form of CST Tokens.

• Your wallet allows you to send, receive, and store CST Tokens, by providing instructions through the CST site;
• We will process transactions according to the instructions we receive from you. You must verify all transaction information before sending instructions to us. We do not guarantee the identity of the user, recipient, applicant, or any other party. Transactions cannot be canceled once submitted to the relevant Crypto Asset network;
• Once submitted to the Crypto Asset network, users will wait for confirmation from the Crypto Asset network for a certain period. Transactions are incomplete when in a pending decision status. Crypto Assets in a transaction that is in a pending decision status will be held accordingly and will not be included in your Wallet balance or available for transactions;
• We may charge network fees to process transactions on your behalf. We will calculate the network fees according to our policy, although we will always notify you about the network fees at or before the time you authorize the transaction;
• We may refuse to process or cancel pending transactions as required by law, court, or other authorities to which CST is subject to jurisdiction;
• Our Crypto Asset services are only available for Crypto Assets that are supported and listed on the CST site, and this may change over time. In any situation, you should not use the Wallet to store, send, request, or receive any Crypto Assets that we do not support. We are not responsible or liable for any attempts to use your Wallet for unsupported Crypto Assets.
• We securely store Crypto Asset private keys, which is how you can approve transactions securely. We store private keys securely under our control, in a combination of online and offline storage. As a result, we may need to retrieve certain information from offline storage to facilitate transactions according to your instructions, and you acknowledge that this may delay the initiation or crediting of the transaction;
• We do not own or control the underlying software protocols that govern the operation of supported Crypto Assets on the CST site: generally, the underlying protocols are open-source, and anyone can use, copy, modify, and distribute them. We are not responsible for the operation of the underlying protocols, and we cannot guarantee their functionality, security, or availability;
• You acknowledge and accept the risk that the underlying software protocol of any Crypto Asset you store in your Wallet may change. Specifically, the underlying protocol may be subject to sudden changes in operational rules ("forks"), and such forks may materially affect the value, functionality, and/or name of the Crypto Asset you store in your Wallet. If possible, we may provide you with notice or warning about a fork in accordance with the Notification section in these Terms and Conditions, and you must read the notice received from us so that you can consider how to handle the upcoming fork. However, you are responsible for making yourself aware and considering how to handle the upcoming fork. In the case of a fork, there is a risk that we may need to temporarily suspend operations concerning that fork without prior notice to you. We may, at our reasonable discretion, refuse to support either or both branches of the fork;
• You acknowledge the risks presented by forks, and you accept that we are not responsible for assisting you in moving or selling unsupported forked protocol branches.

• We may:
  • Refuse to complete or block, cancel, or reverse any transaction you have authorized;
  • Suspend, limit, or terminate your access to any or all Services, and/or
  • Deactivate or cancel your CST Account if any of the following occur, including but not limited to:
    • We, in our reasonable opinion, are required to do so by applicable law or by any court or authority in any jurisdiction;
    • We reasonably suspect that you have violated these Terms and Conditions;
    • We reasonably suspect that you have violated the Privacy Policy;
    • We are concerned that a transaction you initiated is incorrect or compromises the security of your CST Account;
    • We suspect that the Service is being used fraudulently or unlawfully;
    • We suspect money laundering, terrorist financing, fraud, or any other financial crime;
    • We suspect that the source of the funds you are using is derived from money laundering, terrorist financing, fraud, or any other financial crime;
    • Your CST Account is under litigation, investigation, or pending legal action, and/or we perceive high legal risk regarding your use of your Account;
    • You take any actions that may circumvent our controls, such as opening multiple CST Accounts or abusing promotions we may offer from time to time.
• We may also refuse to complete any transaction you have approved if the Funds and/or Crypto Assets are insufficient to perform the transaction.
• If we refuse to complete a transaction or close your CST Account or suspend the use of Services as mentioned in this section, we will (unless prohibited by law) notify you of our actions and the reasons for the refusal, suspension, or closure, and if necessary, provide a procedure to correct any factual errors that caused the refusal, suspension, or closure. If we refuse to complete the transaction and/or suspend your CST Account, we will lift the suspension as soon as the reasons for the refusal and/or suspension have been resolved. However, we are not obligated to allow you to reverse the transaction at the same price or under the same terms as the suspended or canceled transaction.
• We may suspend, limit, or terminate your access to any or all Services and/or deactivate or cancel your CST Account without cause by giving you 1 (one) month's notice before the effective date of closure or cancellation. You acknowledge that our decision to take any specific action, including restricting access, suspending, or closing your CST Account, may be based on confidential criteria important for our risk management and security protocols. You agree that we are not obligated to disclose the details of our risk management and security procedures to you.
• If we suspend or close your Account, or suspend the use of Services for any reason, we have the right to require you to complete the procedures outlined in the CST Account Registration section before allowing you to transfer or withdraw Crypto Assets.
• You may close your CST Account at any time by withdrawing all tokens and visiting https://www.csttoken.net. You will not be charged any fees for closing your CST Account, although you may be required to pay any amounts owed to us (if applicable). You authorize us to cancel or suspend any pending transactions at the time of cancellation.
• If the Account is terminated, the User agrees and acknowledges their continued obligation to abide by the Terms and Conditions and cease using CST services, granting CST the right to delete all information and data from CST's servers, and acknowledging that CST is not responsible to the User or any third party for the termination of access and the deletion of information and data from the CST Account.

• If you have feedback, questions, complaints, or concerns you would like to share, contact us through our customer support page at https://transid.id. When you contact us, please provide your name, registered user ID/email address, and other information we may need to identify you, your CST Account, and the transaction related to your feedback, question, or complaint.
• Within 15 (fifteen) business days of receiving your complaint, our Officer will review all points raised in your complaint by sending an email ("Resolution Notice") in which the Officer will: (i) offer to resolve your complaint in the manner you requested; (ii) make a determination to reject your complaint and explain the reasons for the rejection; or (iii) offer an alternative resolution to your complaint. In exceptional circumstances, if the Officer is unable to respond to your complaint within 15 (fifteen) business days due to reasons beyond CST’s control, the Officer will send a reply indicating the reason for the delay in responding to your complaint and set a timeframe by which the Officer will respond (no more than 35 (thirty-five) business days from when we received your complaint).

• All services on the CST Site do not provide any warranties or guarantees, and CST does not guarantee that the CST Site will always be accessible at all times due to possible interruptions or periodic maintenance of systems and networks.
• Users declare and guarantee to use the Services properly and responsibly and not to engage in actions that are contrary to the laws, statutes, and regulations in force in the Republic of Indonesia.
• Users declare and guarantee not to use the Services in cryptocurrency trading related to: (i) narcotics, chemicals and/or research substances; (ii) money and any money-like instruments, including derivatives; (iii) goods and/or services that infringe Intellectual Property Rights; (iv) ammunition, firearms, explosives, sharp weapons as per applicable legal provisions; (v) goods and/or services that display personal information of third parties that violate the law; (vi) goods and/or services related to lottery purchases, lay-away; (vii) services related to banking outside the territory of the Republic of Indonesia; (viii) card payments; (ix) credit settlements and/or; (x) support for organizations that are prohibited or banned by the government.
• Users declare and guarantee not to use the Services in activities involving gambling practices and/or other activities that charge entry fees and promise rewards, including but not limited to casino games, sports betting, businesses facilitating gambling, and lottery schemes.
• Users declare and guarantee that all data, information, and documents provided to CST are true, legitimate, honest, transparent, complete, and accurate. Users agree to be prosecuted criminally or sued civilly if CST discovers or receives information from any party that the provided data, information, or documents are false/incomplete/fabricated. Users agree to update their profile information whenever requested by CST, and all documents submitted shall become the full property of CST.
• CST has provided sufficient explanation and information about the services that the User will use according to the Terms and Conditions, and the User understands and accepts all consequences that may arise from the use of CST services, including the benefits, risks, and costs associated with the services.
• The User hereby agrees and authorizes CST to use all data, information, and details obtained regarding the User, including but not limited to personal communication means, for other purposes as permitted by applicable laws, including marketing CST or third-party products in cooperation with CST. For data usage requiring third-party consent, the User declares that they have obtained written consent from the relevant third party, and therefore agrees that CST shall not be held liable for any loss, claim, or responsibility arising from such data usage by CST.
• Users declare and guarantee that transactions conducted using the Services do not violate any applicable laws and regulations or provisions regarding the acceptance and execution of transactions as outlined in the Terms and Conditions. If CST finds indications of transactions that violate such provisions, CST has the full right to close the User’s CST Account and deactivate the Services. The User agrees that CST will not provide any compensation or liability for any claims or demands arising from the deactivation of the Services.
• Users declare and guarantee that the risk of using services, products, and third-party promotions (if any) lies entirely with the User, and CST is not responsible for the services and performance of third-party services.
• The User is fully responsible and agrees that CST will not provide compensation or any form of liability for any losses, claims, or demands arising or potentially experienced by CST due to the User's negligence or failure in carrying out transactions.
• The User is fully responsible and agrees that CST will not provide compensation or any form of liability for any losses, claims, or demands arising or potentially experienced by CST due to the User's negligence or failure in securing their CST Account password or credentials.
• The User hereby guarantees that neither they nor any of their employees or collaborating parties will reproduce, create, lease, sell, transfer, assign, or repurpose the Services, either partially or entirely, to any other party for any reason, including but not limited to the misuse of the CST Site for transactions outside the agreed purposes stated in the Terms and Conditions, for any intent including but not limited to crimes/fraud/scams. If the User violates these provisions, they shall be fully responsible for all losses, claims, and lawsuits arising from such violations and agree that CST will not provide any compensation or liability for any such claims or lawsuits.

• The User agrees to bear all risks, losses, or consequences suffered by the User caused by, among others:
  • Damage, delay, loss, or error in the delivery of instructions and communication electronically caused by the User;
  • CST Account reports or CST service usage notifications sent to the User being received, read, or misused by unauthorized parties of the CST Account;
  • CST Account passwords being known to other persons/parties due to the User's error.
• The User understands and agrees that the User will use the CST Account and Services for transactions that do not violate applicable laws and regulations and/or CST's internal policies and/or other regulations that apply nationally or internationally related to the execution of such transactions, either directly or indirectly. CST shall not provide any compensation and/or be held liable in any form to the User or any other party for any claims and/or demands and/or losses arising in connection with the User's use of the Services for transactions categorized as suspicious and/or transactions prohibited by applicable laws and regulations and/or CST's internal policies and/or other regulations that apply nationally or internationally related to the transaction activities carried out by the User, either directly or indirectly.

• Crypto Asset trading also carries additional risks not experienced by other Crypto Assets or commodities in the market. Crypto Assets are unique assets formed based on technology and consensus.
• CST does not guarantee the long-term sustainability of any Crypto Asset traded or exchanged on the CST Site.

Without limiting the provisions regarding prohibitions stated in the Terms and Conditions, Users are prohibited from engaging in the following actions:

• Users are not allowed to perform any actions that may cause harm to CST and/or are contrary to the Terms and Conditions and applicable laws and regulations;
• If the User violates one or more provisions in these terms, the User shall be fully responsible and hereby agrees that CST has the right to restrict features of CST services up to the closure of the CST Account. The User acknowledges and agrees that CST will not provide any compensation or be held liable in any form to the User or any party for any risks or consequences arising from such restriction of service usage and account closure. The User is also obligated to compensate CST for the amount of losses that may be suffered by CST due to the violation. The User hereby authorizes CST to debit the User's Account for the compensation payment. In the event that the funds in the User’s Account are unavailable or insufficient, the User is required to fully repay the amount via interbank transfer to CST within no later than 7 (seven) business days from the date CST submits the said claim.

• Any information and/or data provided by CST to the User and/or data obtained by the User in connection with the implementation of the Terms and Conditions, whether delivered verbally, in writing, graphically, or through electronic media, or information and/or data in any other form during discussions or other work, shall be considered confidential.
• The User agrees and consents that at all times they will maintain the confidentiality of any confidential information obtained as part of the cooperation and will not disclose it to any party or use it for the User’s own interests or the interests of others without prior written approval from an authorized CST official or other authorized parties in accordance with applicable laws.
• If the User violates the provisions as referred to in points 1 and 2 regarding confidentiality, then all losses, claims, and/or lawsuits incurred by CST shall be the full responsibility of the User. Upon first request by CST, the User is obligated to resolve such matters in accordance with applicable laws and regulations and provide compensation for any losses resulting from the violation. The User hereby agrees that CST will not provide any compensation and/or be held liable in any form to the User or any other party for any claims and/or lawsuits that may arise in the future in relation to such violations.
• The obligation to maintain the confidentiality of information as stated in points 1 and 2 shall no longer apply if:
  • The confidential information becomes publicly available;
  • The confidential information is required to be disclosed to comply with a court order or order from another authorized government body;
  • The confidential information is disclosed in accordance with applicable legal provisions.
• The User further agrees to make every effort and take all necessary actions to prevent third parties from gaining access to or causing the disclosure of the confidential information.
• In the event that the cooperation has ended, the User agrees that the obligation to maintain the confidentiality of documents and materials which are considered confidential information, as regulated in this provision, shall remain in effect.

• The User agrees that what is meant by Negligence ("Default") refers to the following matters or events:
  • Negligence (Default).
  • If the User fails to fulfill an obligation or violates any provision in the Terms and Conditions.
  • False Statement.
  • If it is found that any statement or warranty made by the User in the Terms and Conditions is untrue or inconsistent with the facts.
• In the event of any negligence by the User as referred to in point 1 of this negligence clause, CST may choose whether to continue or terminate the User's Account. If CST chooses to terminate the User’s Account, such intention must be notified to the User within a reasonable time as deemed appropriate by CST.
• In the event of negligence by the User as mentioned above, CST has the right to immediately deactivate the User's CST Account without prior notice to the User, and the User hereby agrees that CST shall not provide any compensation and/or liability in any form to the User or any other party for any claims and/or lawsuits and/or demands for compensation from any party that may arise in connection with such negligence.

• The User acknowledges and agrees that CST is the rightful owner of the services, software, technological tools, and content, site, and other materials including Intellectual Property Rights related to CST’s facilities.
• Users are only permitted to view, print, and/or download copies of materials from the CST Site for personal and non-commercial use. Any commercial use requires permission from CST. Any commercial activity without CST’s consent shall be considered a violation of CST’s Intellectual Property Rights and may result in the termination of the User's CST Account.

The tax on cryptocurrency asset trading activities is a tax borne by each party involved in the activity, in this case, the User and CST. The User may consult a Personal Tax Consultant regarding tax payments, and CST will not bear the User's taxes unless otherwise specified in these Terms and Conditions.

CST has implemented a network and security measures as an information safeguard against unauthorized access in the usage, modification, and/or disclosure of Accounts, with security standards in compliance with the applicable laws and regulations. If unauthorized parties access, modify, or disclose Accounts due to negligence and/or errors by the User, the User shall bear the risk, and CST will not provide any indemnity or responsibility in any form to the User or any third party for any risk, responsibility, or claims arising in connection with the User's negligence/intention/error in providing information.

• Force Majeure refers to events that occur beyond the ability and control of CST, affecting the execution of transactions, including but not limited to:
  • Earthquakes, typhoons, floods, landslides, volcanic eruptions, and other natural disasters;
  • War, demonstrations, riots, terrorism, sabotage, embargoes, and mass strikes;
  • Economic policies from the Government that directly affect the situation;
• As long as CST has fulfilled all of its obligations in accordance with the applicable laws regarding the occurrence of Force Majeure, CST will not provide any indemnity or responsibility in any form to the User or any third party for any risk, responsibility, or claims arising from delays or inability to fulfill obligations due to Force Majeure.

• CST always strives to maintain a secure, comfortable, and functioning Service, but we cannot guarantee the continuous operation or that access to our Service will always be flawless. There may be instances where information and data on the CST site are not available in real-time.
• CST does not guarantee that the results obtained from using the service will be accurate or reliable.
• Users agree that they use the CST Service at their own risk, and that the CST Service is provided to Users on an "AS IS" and "AS AVAILABLE" basis.
• To the extent permitted by applicable law, CST (including the Parent Company, directors, and employees) shall not be liable, and Users agree not to hold CST liable, for any damages or losses (including but not limited to the loss of money, reputation, profits, or other intangible losses) directly or indirectly caused by the following:
  • The User's inability to use the CST service, including personal risk.
  • Loss of Use, Loss of Profits, Loss of Revenue, Loss of Data, Loss of Goodwill, or Failure to realize expected savings, in any case directly or indirectly.
  • Any indirect, incidental, special, or consequential losses arising from or in connection with the use or inability to use the CST website or services, including, but not limited to, damages caused by this, even if CST has been informed of the possibility of such damages.
  • Any losses caused by the User's negligence, including but not limited to negligence in logging in through third-party devices and/or failure to maintain the confidentiality of the devices used to log in.
  • The condition and quality of tradable products or Crypto Assets.
  • Infringement of Intellectual Property Rights.
  • Disputes between Users.
  • Defamation of other parties.
  • Any misuse of Assets purchased by the User.
  • Losses resulting from unauthorized payments to parties other than CST's Official Accounts, which in any way use the name of CST, or negligence in writing account information and/or other information and/or negligence by the bank.
  • Viruses or other malware (bots, scripts, automation tools) obtained by accessing or connecting to the Service.
  • Skimming or hacking processes that cause damage to Users in the CST Service.
  • Interruptions, bugs, errors, or inaccuracies in the Service.
  • Damage to your hardware from using any Service.
  • Enforcement actions taken regarding the User's account.
  • Any hacking done by third parties on the User's account.
• The User acknowledges and agrees that the sole remedy for any dissatisfaction or issue with the service is to stop using the Service.

The User agrees to communicate with CST in electronic format, and agrees that all terms, conditions, agreements, notices, disclosures, or any other form of communication provided by CST to the User electronically will be considered as written.
The User agrees to receive emails from the CST Site. The emails sent may contain information regarding the Account, transactions, systems, promotions, and more.

• These Terms and Conditions are governed by the laws of the Republic of Indonesia.
• Any dispute, conflict, or disagreement (“Dispute”), where possible, will be resolved through deliberation to reach a consensus.
• Any dispute that cannot be resolved through deliberation will be settled through the Commodity Futures Trading Arbitration Board (“BAKTI”).

• These Terms and Conditions are subject to and enforced based on Law No. 8 of 2010 regarding Money Laundering, Law No. 9 of 2013 regarding the Prevention and Eradication of Terrorism Financing, Head of PPATK Regulation PER-09/1.02.2/PPATK/09/12, No. PER-12/1.02/PPATK/06/13, No. PER-02/1.02/PPATK/02/2014, and PPATK Regulation No. 2 of 2021. Therefore, it is subject to the obligation to report to PPATK.
• For matters not regulated in these Terms and Conditions, the provisions in the Civil Code and other applicable laws and regulations will apply.
• If CST makes changes to the content of these Terms and Conditions, CST will notify the changes to the User in accordance with applicable laws through the notification media deemed appropriate by CST, and the User will then be bound by the changes to the Terms and Conditions.
• If the User acts outside the provisions of these Terms and Conditions, the User will be fully responsible and agrees that CST will not provide compensation or liability in any form to the User or any third party for any demands, lawsuits, or claims made by other parties in connection with the actions taken by the User.
• The User is required to comply with all the terms listed in these Terms and Conditions. Failure by the User to adhere to or implement the contents of the Terms and Conditions on one or more occasions does not eliminate the User's obligation to fulfill all the requirements in these Terms and Conditions.
• For questions regarding the Terms and Conditions or other matters, contact info@transid.id.